Frequently Asked Questions
Answers to all your questions about di111 right here
From opening an account to depositing via bKash, claiming bonuses, and responsible gaming — find clear and detailed answers to the most common questions from di111 users on this page.
Welcome to di111. This FAQ page has been put together with the most important questions from players in Bangladesh in mind. Whether you are registering at di111 for the first time, looking to deposit via bKash or Nagad, or trying to understand the welcome bonus conditions — the 20-plus questions and answers spread across five sections below will help you find the right information quickly. If your question is not here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
To open an account at di111, you need an active mobile number and a valid email address. The registration process is straightforward — fill in the required details, create a strong password, and verify using the OTP sent to your mobile. Please note that di111 is for people aged 21 and above only.
No, each user may only have one account. Multiple accounts are a violation of di111's rules, and if detected, all associated accounts may be suspended. This rule is strictly enforced to ensure fair play and a level platform for everyone.
Go to the di111 Login page, then log in using your registered mobile number or email and password. If you forget your password, click the "Forgot Password" option, receive an OTP on your mobile, and reset it. If you have any trouble, contact us via live chat.
di111 follows an identity verification process to ensure a secure environment. You are usually asked to confirm your identity before your first withdrawal or when you exceed a certain limit. Simply upload a clear photo of your national ID card or passport to complete the process.
Deposits and Withdrawals
Depositing money to di111 via bKash is generally instant — your gaming account balance updates within a few seconds to a few minutes. The minimum deposit amount is ৳100. If there is a delay due to network issues, contact live chat with your transaction reference number for help.
Yes, di111 accepts deposits via Nagad, Rocket, Upay, and direct bank transfer in addition to bKash. The minimum deposit amount is ৳100 across all methods and there are no extra charges. Choose your preferred mobile banking method and deposit with ease.
The withdrawal process at di111 is generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. After you submit a withdrawal request, our team verifies it quickly and sends the funds. During peak hours it may take a little longer.
For bank transfers, di111 aims for the same timeline — completing the process within 10 to 45 minutes. However, the credit may take slightly longer depending on the bank's internal processing. Withdrawals are supported for any bank including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
di111 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges. It is advisable to check the charge details in the relevant app before making a transaction.
Games and How to Play
To bet on BPL or any cricket match, log in to di111 and go to the cricket betting section. Choose a series or match, select a market (match winner, total runs, toss, etc.), enter your amount, and confirm the bet. In live betting, odds change while the match is in progress, so make your decisions in time.
di111's slots section features games from various leading providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available here. New games are added regularly.
RTP (Return to Player) is a percentage figure that indicates how much of the total amount wagered a game returns to players over the long term. It is not a guarantee of any individual win — every spin or bet is independent and random. di111 uses certified game software to ensure fair play.
Yes, di111 is fully mobile-friendly. The website runs smoothly on any Android or iOS smartphone browser. Without downloading a separate app, you can enjoy slots, live casino, cricket betting, and fishing games — all on mobile.
The Ezugi live section offers roulette, blackjack, baccarat, Andar Bahar, and many more games in a live dealer environment. Ezugi's high-definition streaming gives you the feel of playing with a real dealer. The games run around the clock.
Bonuses and Promotions
di111 gives new members a 100% bonus on their first deposit, up to ৳10,000. This means if you deposit ৳5,000, you get another ৳5,000 as a bonus. You need to complete a 20x wagering requirement to use the bonus. A minimum deposit of ৳100 is required to receive the bonus.
A 20x wagering requirement means you need to place bets totaling 20 times the bonus amount. For example, if you receive a ৳2,000 bonus, the bonus funds become withdrawable after you have placed a total of ৳40,000 in bets. The contribution of the bonus may vary across different games — see the promotional terms and conditions for full details.
di111's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You can move up to a higher tier through regular play. Bronze members receive up to 0.4% weekly cashback; Silver receives 0.8%, Gold 1.1%, and Platinum up to 1.5% weekly cashback.
Yes, di111 often launches special bonuses and cashback offers for occasions such as Eid, the BPL tournament, the ICC T20 World Cup, and Pohela Boishakh. Check the di111 Casino page regularly for the latest promotions, or ask via live chat.
Yes, the deposit method does not affect eligibility for the welcome bonus. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer — a first-time minimum deposit of ৳100 by any method makes you eligible for the 100% bonus. The bonus is added to your account automatically.
Safety and Responsible Gaming
di111 uses the highest level of SSL encryption technology, keeping your personal information and financial transactions completely secure. Certified game software is used to ensure fair play. Your information is not shared with third parties.
Yes, di111 strictly enforces an age limit. Only people aged 21 and above may register on and play at this platform. Age is verified at the time of registration and accounts belonging to underage individuals are closed immediately.
di111 places the highest importance on responsible gaming. If you feel that playing is going beyond your control, contact us via live chat. We can help you set deposit limits, apply self-exclusion, or temporarily suspend your account.
Self-exclusion is a voluntary feature through which you can stay away from your account for a set period of time or permanently. Apply via di111's live chat or email ([email protected]) and our support team will quickly place the necessary restrictions on your account.
di111's support team provides service in Bengali seven days a week, 24 hours a day. Click the live chat button at the bottom corner of the website to speak with us directly. You can also reach us by email: [email protected] — di111 does not provide a phone or WhatsApp number.
Still have questions? We are here
Our Bengali support team is by your side at all times. Live chat is the fastest way to get a response.
Go to di111 CasinoPlay responsibly
Online gaming should be a source of fun, not addiction. di111 always promotes responsible gaming. Set your budget, know your limits, and keep gaming as part of your entertainment. To learn more, visit our responsible gaming page.
For people aged 21 and above only